Domaines de compétence

Operating systems BI Tools	Windows, Linux Cognos, Datastage, SAP BO, Power BI, Tableau, QlikView
Databases	Oracle
Language	PL/SQL, Java, .NET, C++
Management	Prince2, Agile, Scrum, KanBan
Tools	Clicktime Admin Expert, Jira Confluence Expert, Siebel, OCOD, Salesforce

Available to help you out in area of:

·         IT & People management;

·         PMO : Project, Program, Portfolio Management;

·         BI & Data Analytics Management (Product Owner);

·         Business and Digital transformation.

 

·        IT professional with over 15 years of experience in Projects, Application Development, IT & people Management, BI & CRM.

·        10 years in IT Management: Knowledge and day-2-day experience in Resource Management, People Management, Recruitment Management, budget and Licensing Management, Release Management, Demand & Change Management, BI & CRM projects/programs in area of B2B Services and Digital transformation.

·        Fully dedicated and committed person with very good people management and leadership skills. Highly experienced and specialized in Project Management Office (PMO) in planning and organization, delivery and support of organization-wide projects and programs in both Business and IT.

·        People oriented with Coaching attitude and skills. Motivate and drive to get the best of everyone. 

·        Very strong interest in digital & organizational transformation: Agile Methodology Vs Waterfall, the New Way of Working: SAFe, P2-Agile, Spotify approach, Sociocracy. 

·        5 years in retail sector: customer retention program setup, data & business analysis expertise. 

Expérience professionnelle

Professional Experience
01/2019-03/2019	Sodexo Belgium

Role:                                      Resource & Project Manager ad interim

Technical environment:     MS Office, Confluence, Jira, Clicktime

Description:

Advice on resource management, PMO and Project data analytics.

       Responsibilities:

·         Resource Officer Coaching on resource management

o   Clicktime administration and Reporting

o   Supplier Process

o   Sharepoint communication strategy

·         Project Office Management

o   Portfolio Program Roadmap follow up (Cognos & Excel)

o   Project management coaching

·         Project Data Analytics (BI)

o   Project management

o   IT management reporting (Cognos)

Key Success

·         PMO data analytics Project in Cognos Analytics

Reference contact from mission

·         Mme. Marie-Alice Pieterson – Sodexo – Head of PMO

o   Phone: +32 (0) 476 96 08 13

o   Email: [email protected]

 

 

 

 

05/2018-12/2018

Sodexo Belgium

Role:                                      Portfolio Manager

Technical environment:     MS Office, Confluence, Jira, Clicktime

Description:

Deputy Head of PMO in the Transformation Office Department.

Actively participate to the Digital transformation project in the organization.

Owner of the portfolio process flow, and link between business stakeholders and IT management.

       Responsibilities:

·         Coordinates the demand management?

·         Provides guidance to project managers to assist the teams to deliver the right solutions (scope) on time and within budget?(cost). 

·         Monitors project progress, identifies and understands scope,?time and budget deviations, develops mitigating actions together?with the project teams, monitors these and informs managers,?directors and?ComEx?in case of continued deviations

·         be a?center?of excellence for our program and?project management methods and processes

Key Success

·         Portfolio demand Process: setup and change management

Key projects within Portfolio Roadmap:

·         GDPR Program

·         IT Technical enabler

·         Merchant Extranet

·         Chatbot

Dimensions:

·         Number of projects in yearly portfolio:    40

·         Number of project staff: 60-80

·         Portfolio budget size:          € 4M – 8.000 man-days/year

Key lesson

·         Top & Middle management should be aligned across all organization

 

 

08/2016-08/2018

Sodexo Belgium

Role:                                      IT Resource & Communication Manager

Technical environment:     MS Office, Confluence, Jira, Clicktime

Description:

Project allocation management, capacity planning, External Supplier and Budget management for the entire IT department from Application development to infrastructure. Communication Management for the IT department.

Responsibilities:

Resource Manager

·         Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals

·         Work with PMs and IT managers to identify appropriate resource requirements for each account and project.

·         Receive, analyze and report on weekly utilization reports to IT managers.

·         Alert PMs, IT managers or CIO of any potential concerns or issues with meeting key client deliverables due to resourcing.

·         Identify needs for talent, and balance them between internal or external staffing opportunities, in relation with IT managers.

·         Identify and manage vendors and facilitate initial discussions necessary to meet specific project requirements.

·         Recommend process improvements for Resource Management

·         Responsible for managing overall utilization

·         Build and maintain long-term planning (6+ months, strategic forecast), as well as mid-term planning (2-6 months, project forecasts), and short-term planning (1 month, project requirements)

Communication management

·         IT key stakeholders for corporate level to understand communication needs; develop integrated communications plans, then execute and evaluate effectiveness.

·         Track, monitor and evaluate communications activities and accomplishments to provide KPIs and recommendations to leadership.

Key Success

·         Clicktime integration & administration: new tool to track and monitor IT consuming and project’s budget. KPI and dashboarding for management

·         Resource allocation process: setup and improvement

Dimensions:

·         Number of projects in parallel:     20

·         Number of project staff: 60-80

·         Portfolio budget size:          € 4M – 8.000 man-days/year

Key lesson

·         Matrix organization should not replace Team level’s spirit and ownership

 

06/2014-08/2016

Sodexo Belgium

Role:                                      Development Resource Manager

Technical environment:     Jira & dev tools, Java, MS.Net, PLSQL, Cognos, Oracle, ESB

Description:

Head of a large team of technical expert in all domains of Application development (20-30 FTE). Team Management, coaching, recruitment, career development, project allocation management, capacity planning, skills management, support management and Budget management.

 

Responsibilities:

·         Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals

·         Work with PMs to identify appropriate Development resource requirements for each account and project.

·         Alert PMs, IT managers or CIO of any potential concerns or issues with meeting key client deliverables due to resourcing.

·         Identify and manage vendors and facilitate initial discussions necessary to meet specific project requirements.

·         Build and maintain long-term planning (6+ months, strategic forecast), as well as mid-term planning (2-6 months, project forecasts), and short-term planning (1month, project requirements)

·         People management: Coaching, career and skills management

·         Demand and simple change management, Support Coordination: dispatch non-project request regarding software development.

·         Team coordination: create and build multiple teams and develop team spirit and ownership

Key Success

·         Jira organization tool as ticketing tool and development coordination

·         Team spirit and team self-motived

Dimensions:

·         Number of teams: 5-6

·         Number of project staff: 30-40

·         Projects budget size:          € 3M – 6.000 man-days/year

Key lesson

·         Multi-disciplinary team should prevail

 

09/2010-05/2014

Sodexo Belgium

Role:                                      CRM & BI Project Lead

Technical environment:     Cognos, Datastage, Selligent, Oracle, MS Dynamics, OCOD

Description:

Head of a small team of technical expert in domains of BI and CRM (5-10 FTE). Team Management, coaching, recruitment, career development, IT Spoc, capacity planning, skills management, support management, BI architecture and Program/Project management.

 

Responsibilities:

·         Act as point of contact for BI and CRM Project, maintenance and support

·         Team coordination: create and build multiple teams and develop team spirit and ownership

·         Identify and manage vendors and facilitate initial discussions necessary to meet specific project requirements.

·         Build and maintain long-term planning (6+ months, strategic forecast), as well as mid-term planning (2-6 months, project forecasts), and short-term planning (1 month, project requirements)

·         People management: Coaching, career and skills management

·         Demand management: dispatch all request regarding BI or CRM

Key Success

·         Cognos Migration v7 to v10: tool benchmark, partner selection, implementation program

·         CRM replacement study: tool benchmark, partner selection

Dimensions:

·         Number of project: 10

·         Number of staff: 5-10

·         Projects budget size:          € 1M – 1.000 man-days/year

Key lesson

·         Do not forget the big pictures

 

2004-2010

Carrefour Belgium

Role:                                      CRM Manager, Data Analyst Manager

Technical environment:     SAS, POS, SAP, SQL, MS Office

Description:

Various function around BI & CRM in the marketing department.

            Responsibilities:

·         CRM Manager

·         Duration 8 month

·         Manage the direct marketing operation within different kind of media:

·         Couponing, Direct Mailing, emailing,...

·         Business Project Manager

·         Duration: 2 years 5 months

·         Implement a new CRM solution from a software package.

·         Coordinate, manage and communicate with all subcontractors and partners to meet the needs for the business as well as possible. Secure planning timeline, deadlines and deals with problems. Manages project budget. Lead the change management to ensure the adhesion to the project from futures users

·         Customer Insight Manager

·         Duration: 1 year 4 months

·         Manage a team of analyst to implement and develop the Consumer Knowledge to increase efficiency of the Marketing's Department.

·         Business Data Analyst Manager

·         Duration: 2 years

·         Manage a team of analyst to create and update strategic reports addressed to the TOP management. These reports are a 360° vision of the core business: Store – Customer – Product – Market.

·         Provide comment & interpretation on sales results of the marketing campaign

·         Marketing Project leader

·         Duration: 2 years

·         Create & implement the customer loyalty program on the hypermarket Carrefour

Key Success

·         360° vision Report

·         Web & Direct marketing through retention program

·         New way of Customer relationship (ticket-carrefour)

Key lesson

·         Data and communication are the key of marketing leverage as of Project management

Etudes

Education

 

Trainings/Certifications	2019	Scrum Product Owner Certification
	2018	Agile Vs Waterfall
	2018	GDPR Awareness
	2017	Prince2 Practitioner Certification
	2016	Recruitment & Interview
	2016	Coach Attitude Certification @ BAO
	2016	Cliktime Admin
	2015	Leadership & Insights
	2015	Communication & Assertivité
	2013	Jira & Confluence Admin
	2013	MS Project 2013
	2012	PMI Certification Project Manager
	2011	Cognos Training
	2010	MS Project 2010
	2009	Business Objects Key User
	2008	Intelligence Emotionnelle
	2007	Efficacité Personnelle
	2004	Master Civil Engineer in Materials Science